Online Casino Services
Feature Buy LTD, a limited liability company registered in Belize with registration number 000040577, with legal address at 123 Barrack Road, Belize City, Belize District of Belize (hereinafter “the Company”, “MEOW”, “we”, “us” or “our”), operates the regulated gaming activities under Anjouan Gaming Licence No. ALSI-202410039-FI2. The Service is operated in accordance with the applicable laws, regulations and licence conditions governing MEOW's operations.
1.1 For the purposes of these Terms and Conditions (the “T&Cs”), “Service” means the online casino and related services provided by MEOW through the Website, including the Games, Account functionality, deposits, withdrawals, payment services, promotions and other features made available through the Website from time to time.
1.2 “Website” means the MEOW website and any authorised interface through which the Service is made available. “Games” means the casino games made available through the Service. “Account” means a registered player account maintained with MEOW, and “you” and “your” refers to the person accessing or using the Service.
1.3 These T&Cs form a legally binding agreement between you and the Company. They govern your access to and use of the Website, its content, functionality, Games, payment features, promotions and related services, whether you access the Website as a visitor or as a registered player. Any policies, game rules, promotional terms and other documents expressly incorporated by reference form part of this agreement.
1.4 By accessing the Website, registering an Account or otherwise using any part of the Service, you confirm that you have read, understood and accepted these T&Cs, together with any rules referenced in these terms and/or applicable to our betting and gaming products. By accessing or using the Service, you acknowledge and agree to be bound by all such terms. If you do not agree with any of these terms, you must not register, access or continue using the Service.
1.5 Where registration of an Account is required, these T&Cs become effective for you when you complete Account registration and indicate your acceptance, including by selecting the relevant acceptance box or equivalent electronic confirmation. Any use of the Website or Service after registration is treated as continued acceptance of these T&Cs.
1.6 By accessing or using the Service, you confirm that you are at least 18 years old or have reached any higher legal gambling age that applies to you, that you have full legal capacity to enter into this agreement, and that information provided by you to MEOW is truthful, complete and accurate.
2.1.1 You must personally register an Account before you can use functions that require an authenticated player profile, including playing Games, depositing funds, requesting withdrawals or participating in promotions. Registration must be completed for your own use and not on behalf of another person, business or organisation.
2.1.2 You must provide all information requested during registration and ensure that it remains accurate, complete and current throughout the lifetime of your Account. If any information changes, you are responsible for updating it without undue delay. We may refuse, pause or restrict registration where information is missing, inconsistent, inaccurate or cannot reasonably be verified.
2.1.3 Where the required information has not been provided, is incomplete, inaccurate, misleading, outdated or cannot reasonably be verified at any time, MEOW reserves the right to refuse, suspend or terminate the registration or Account, as applicable. In such circumstances, any deposits accepted into the Account may be treated as invalid, and any winnings derived from such deposits may be voided, to the extent permitted by applicable law.
2.1.4 MEOW reserves the right to refuse any application for an Account, at its sole discretion.
2.2.1 By registering and using an Account, you agree and give your consent to identity and compliance checks that we consider necessary or that are required by law, regulation or licence conditions. We may request verification at any stage of the registration or Account lifecycle, including when financial thresholds are reached, unusual activity is identified, a withdrawal is requested, or another compliance risk is detected.
2.2.2 We may request for documents or information to verify your identity, age, residential address, payment method ownership, occupation, source of funds, source of wealth, or other information reasonably required for compliance purposes. Examples may include a government-issued identity document, proof of address, bank or payment statements, and supporting financial information.
2.2.3 You must cooperate with verification requests and provide authentic, legible and complete information within the requested timeframe. Failure to respond, or the provision of false, misleading, altered or incomplete information, may result in restrictions on your Account, suspension of the Account or other action in accordance with Clause 11.
2.2.4 We may restrict or suspend access to the Service, deposits, payments or withdrawals while verification is pending or until we are satisfied that the required information has been adequately verified. We may also take such action where reasonably necessary to comply with our legal, regulatory or licensing obligations, or to manage identified risks.
2.3.1 We may disclose information relating to you or your Account to regulators, law-enforcement bodies, courts, payment providers, verification providers, fraud-prevention services, professional advisers or other third parties where reasonably necessary to comply with legal or regulatory processes, enforce these T&Cs, protect the Service, or as otherwise permitted by our Privacy Policy. By using the Service, you acknowledge that such disclosures may occur in accordance with applicable law.
2.4.1 Only one active Account is permitted per person. You must not open, register, control or use more than one Account in your own name, under another identity, or through another person, and you must not use another player’s Account.
2.4.2 Where we reasonably believe that you have attempted to open, have opened, or are controlling or using more than one Account or that you are colluding or acting in coordination with one or more other persons through multiple Accounts, we may classify the relevant Account as “Multiple Accounts”. This includes circumstances in which Accounts appear to be connected or used to circumvent Account restrictions, promotional terms, verification requirements, responsible gambling measures, or other applicable requirements.
2.4.3 If you discover or become aware that more than one Account has been registered for you or is under your control, you must notify Customer Support without undue delay and immediately stop using the additional Account. Failure to notify us or continued use of an additional Account may result in restrictions of the funds, suspension or closure of the Account , while the matter is reviewed, or other actions permitted under these T&Cs and applicable law.
2.5.1 It is your sole and exclusive responsibility to maintain the confidentiality and security of your username, password, authentication codes, recovery information and any other credentials used to access your Account. You must not disclose your account details to anyone.
2.5.2 All activity performed through your Account is treated as activity carried out under your responsibility unless applicable law requires otherwise. You must notify Customer Support promptly if you suspect unauthorised access, compromise of credentials or any other security incident, and you should change affected credentials without delay.
2.5.3 We strongly recommend enabling two-factor authentication and using any additional security tools made available or recommended by MEOW from time to time.
2.5.4 To the fullest extent permitted by law, MEOW is not responsible for loss or damage arising from unauthorised access to, misuse of, or activity on your Account by third parties due to your disclosure, whether intentional, accidental, active, or passive, of your account details to any third party.
2.6.1 Accounts are personal and non-transferable. You must not sell, purchase, assign, gift, exchange, rent, transfer or otherwise acquire or dispose of an Account, whether directly or through a broker, marketplace or other third party.
2.7.1 We may suspend, restrict, limit or close your Account, with or without prior notice, if we reasonably consider that:
1) You have breached, or may have breached, these T&Cs, any applicable betting or gaming rules, or applicable law or regulatory requirements;
2) You have used or may have used the Service fraudulently, dishonestly, unlawfully, abusively or in a collusive manner, or have attempted to obtain an unfair advantage;
3) Your Account is being used, or may be being used, for the benefit of third-party or in a manner inconsistent with these T&Cs;
4) We are unable to verify your identity, age, residential address, source of funds, source of wealth or other information required for compliance purposes, or you have failed to provide information or documents requested by us;
5) We identify unusual, suspicious or potentially fraudulent activity, including activity that may indicate money laundering, terrorist financing, fraud, collusion or other financial crime;
6) We are required or requested to do so by a competent authority, regulator, court, law-enforcement body or other applicable authority, or where such action is otherwise necessary to comply with our legal, regulatory or licensing obligations;
7) We reasonably consider that continued access to the Account or Service may present a risk to you, other users, us, our service providers, or the integrity, security or proper operation of the Service;
8) We reasonably consider that you have attempted to circumvent responsible gambling measures, Account restrictions, promotional terms, verification requirements or other controls.
2.7.2 We may apply temporary restrictions to your Account, including restrictions on deposits, bets, Games or withdrawals, while we investigate suspected breaches, unusual or suspicious activity, or complete any required verification. Where an Account is suspended or closed due to a breach of these T&Cs or other prohibited conduct, we may void any bets, winnings, bonuses or other benefits arising from such bets, and may withhold, restrict or retain associated funds.
2.7.3 If an Account is permanently closed by us, we will ordinarily make any remaining legitimate and withdrawable balance available to you, subject to applicable verification and payment requirements. This does not apply to amounts that we are required or permitted by law to withhold, restrict or retain amounts connected with chargebacks, fraud, unlawful or Prohibited conduct, multiple accounts, invalid bonuses, other breaches of these T&C or losses caused to us or our partners, to the extent recovery, set-off or retention is legally permitted.
2.7.4 We may report unlawful or suspicious conduct to competent authorities and cooperate with regulatory, or law-enforcement or judicial investigations,bodies and may cooperate with investigations where required or permitted by law. We may also disclose relevant information where necessary to comply with our legal or regulatory obligations.
2.7.5 To the extent permitted by applicable law, you are responsible for any claims, losses, damages, liabilities, costs and expenses reasonably incurred by us as a result of your fraud, unlawful conduct, collusion, deliberate misconduct or material breach of these T&Cs.
3.1.1 You use the Service strictly in your own personal and non-professional capacity, for recreational and entertainment purposes. You must not use an Account for the benefit of another person or entity unless the Company has expressly authorised a specific arrangement in writing.
3.1.2 You confirm that you have the legal capacity to enter into and perform this agreement and that no legal restriction or incapacity prevents you from using the Service.
3.2.1 You confirm that you have not been diagnosed or classified as a compulsive or problem gambler and that you are not currently self-excluded from gambling websites, gambling premises or another gambling provider in a way that prohibits your use of MEOW. If you enter into a self-exclusion arrangement that affects your eligibility to use the Service, you must inform us immediately and stop using the Service.
3.2.2 MEOW supports responsible gambling and may provide tools such as cooling-off periods, self-exclusion and other controls. You may request self-exclusion or a break from play through the responsible gambling tools or Customer Support channels made available on the Website. Once an exclusion or restriction becomes effective, it applies from that point forward and does not retrospectively cancel valid game activity that occurred before the restriction took effect.
3.2.3 During an active self-exclusion or equivalent restriction, gameplay and deposits may be disabled. Subject to verification, legal restrictions and withdrawal requirements, you may contact Customer Support regarding withdrawal of any legitimate available balance. After an exclusion period ends, any request to reactivate an Account may be subject to further responsible gambling checks and may be declined where reactivation would conflict with our player-protection obligations.
3.2.4 Our Responsible Gambling Policy forms part of these T&Cs where it is made available on the Website, and you are responsible for reviewing the tools and conditions applicable to your Account.
3.3.1 You are solely responsible for all funds deposited into and used through your Account. You may deposit only funds that belong to you, are legally obtained and are intended for your own use of the service. MEOW is not a bank, electronic money institution, financial institution, investment service provider or deposit-taking institution. An Account balance does not earn interest and is not a bank deposit or financial product.
3.3.2 The balance recorded in your Account represents funds available for use within the Service or for withdrawal in accordance with these T&Cs. Except through an authorised withdrawal or another feature expressly provided by MEOW, Account balances may not be assigned, transferred, pledged or redeemed outside the Website.
3.3.3 You are solely responsible for obtaining any independent tax advice you require and for determining, declaring, reporting and paying any taxes, duties, levies or similar charges arising from your use of the Service, transactions, winnings, fiat currency or cryptocurrency under the laws applicable to you. MEOW does not provide personal tax advice and is not responsible for determining or fulfilling your tax obligation, except where required by applicable law.
3.3.4 You acknowledge that gambling involves the risk of losing funds and that cryptocurrency values may fluctuate significantly. You are solely responsible for deciding whether to use the Service and for assessing and accepting the financial risks associated with your use of the Service. MEOW is not responsible for gambling losses or losses resulting from fluctuations in the value of cryptocurrency.
3.4.1 You may register or use the Service only where online casino gambling and your use of the Website are lawful. It is your sole responsibility to determine whether you are legally permitted to access and use MEOW from your country, state, territory or other location.
3.4.2 MEOW does not offer the Service to persons who are resident in or physically located in any jurisdiction designated by us as prohibited or restricted. Unless the Website states otherwise, the following jurisdictions are treated as prohibited: Afghanistan, Armenia, Germany, Iran, Iraq, Jordan, Kuwait, Lithuania, Estonia, Latvia, North Korea, Saint Kitts and Nevis, Slovakia, Spain, Syria, Yemen, United Arab Emirates, Montenegro, United Kingdom, the United States of America and its territories, France, Netherlands (including Curaçao and other countries and territories that form part of the Kingdom of the Netherlands), Australia, Venezuela, Democratic Republic of Congo, Libya, Somalia, Myanmar/Burma, Sudan, South Sudan, Mali or Central African Republic
3.4.3 The list of restricted jurisdictions may be changed from time to time to reflect legal, regulatory, licensing, risk or business requirements. You must not use false or misleading information, a VPN, proxy, location-spoofing technology or any similar method for the purpose of concealing your true location or bypassing a geographic restriction. Attempts to circumvent location controls may result in action under Clause 11.
3.4.4 You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to fraudulent transaction detection, automated registration and signup, gameplay and screen capture techniques. These steps may include, but are not limited to, examination of Players device properties, detection of geo-location and IP masking, transactions and blockchain analysis.
4.1 You may fund your Account using any of the deposit methods available to you on the Website. We may determine which payment methods are available to you based on factors including your location, currency, Account status and applicable legal or regulatory requirements.
4.2 You may deposit only your own funds. Any payment instruments, bank accounts, e-wallets and cryptocurrency wallets used to fund your Account must be owned or controlled by you, and used for your own benefit.. Third-party deposits are not permitted unless expressly approved by MEOW.
4.3 You must ensure that all funds deposited into your Account are lawfully obtained and do not originate from illegal or prohibited activity. We may request information or documentation regarding the ownership or source of funds before or after a deposit and may delay or restrict a deposit pending verification.
4.4 Available payment methods, minimum or maximum deposit limits and any applicable charges may differ by your location, currency, payment provider or method and other relevant factors. MEOW may change deposit limits from time to time. Any fees charged by us will be disclosed before you complete the deposit. However, your used bank, electronic money institution, payment provider, cryptocurrency exchange, blockchain network or other third party may impose their own fees or conversion costs, which are outside our control.
4.5 Deposits are generally credited promptly once the relevant payment has been received and confirmed. Processing times may vary depending on the payment method and may be affected by provider delays, network congestion, verification requirements or other circumstances outside our reasonable control. We are not responsible for delays caused by third-party systems or networks.
4.6 When making a cryptocurrency deposit, you are responsible for selecting the correct asset, token, blockchain network, destination address or identifier and minimum transfer amount. Sending an unsupported asset, using an incompatible network, omitting required information or sending an amount below an applicable minimum may result in delay, recovery fees or permanent loss of funds. Blockchain transactions may be irreversible, and we cannot guarantee the recovery of funds sent in error.
4.7 Deposits are intended for genuine use of the Service, including wagering and participation in Games. We may suspend, restrict or close your Account where we reasonably suspect that deposits are being made without genuine wagering intent, for payment processing abuse, money laundering, fraud or other prohibited purposes.
4.8 We may refuse, reject, reverse or restrict any deposit where reasonably necessary for security, fraud prevention, compliance or responsible gambling purposes, where the deposit breaches these T&Cs or applicable law, or where your Account is suspended, restricted, blocked or otherwise unavailable for use. This includes deposits made using a third-party payment method, unlawfully obtained funds or funds connected with fraudulent or other Prohibited conduct. Any such funds may be restricted or withheld while we investigate the circumstances and dealt with in accordance with Clause 11 and applicable law.
5.1 You may request withdrawal of an available and withdrawable Account balance through the withdrawal function on the Website. Withdrawals are subject to completion of any required know your customer and source of funds verification, clearance of deposited funds, satisfaction of applicable wagering requirements and compliance with these T&Cs and applicable law.
5.2 Withdrawals must be made to a payment account, e-wallet, bank account or cryptocurrency wallet that belongs to or is controlled by you. We may require withdrawals to be made to the same or a corresponding payment method used for deposits. Where multiple payment methods have been used, we may split a withdrawal across between those methods where required for payment processing, security or anti-money-laundering purposes. We may request evidence of ownership at any time before processing a withdrawal.
5.3 We may delay, restrict or decline a withdrawal where reasonably necessary to complete verification, investigate unusual or suspicious activity, resolve a payment or technical error, address a bonus or payment issue, investigate suspected fraud or a breach of these T&Cs, or comply with applicable legal, regulatory or anti-money laundering requirements. We may also suspend or restrict withdrawals where requested or required by a competent authority.
5.4 Before requesting a withdrawal, you must wager an amount equal to 100% of each deposit made to your Account, unless a different requirement applies under these T&Cs, applicable product rules or applicable law. Only wagers placed on eligible Games will count towards this requirement. We may delay or decline a withdrawal until the applicable wagering requirement has been satisfied.
5.5 The minimum withdrawal amount, where applicable, will be displayed in the withdrawal area of the Website. We do not impose a universal monthly withdrawal limit unless a limit is displayed or otherwise applies to a particular payment method or product. For operational, security, payment or compliance reasons, we may process unusually large withdrawals in reasonable installments.
5.6 If we mistakenly credit your Account with funds, winnings or other amounts that are not due to you, we may correct the error and deduct the relevant amount from your Account. If you have already withdrawn such amounts, they will constitute a debt owed to us, to the extent permitted by applicable law. You must notify us without undue delay if you become aware of any such error.
5.7 For a cryptocurrency withdrawal, you must provide a valid wallet address and select the correct cryptocurrency and a compatible blockchain network. Cryptocurrency transfers are generally irreversible. You are responsible for the accuracy and compatibility of the destination information and for maintaining control of your wallet and private keys. MEOW is not responsible for losses caused by an incorrect address, unsupported network, incompatible or compromised wallet, transfer to a wallet not controlled by you, compromised private keys or other circumstances outside our reasonable control. Network or miner fees may apply and processing time may vary due to network conditions or compliance review.
5.8 Initiation of a chargeback, payment reversal or payment dispute without reasonable grounds, or the use of chargeback process to avoid legitimate wagering or payment obligations, shall be treated as a breach of these T&Cs. We may recover amounts owed, restrict, suspend or terminate the Account and take further actions described in Clause 11.
5.9 We do not impose a universal monthly withdrawal cap unless one is displayed or otherwise agreed for a specific method or product. However, for operational, liquidity, security or compliance reasons, we may process unusually large withdrawals in reasonable installments and will provide relevant information about the processing arrangement where practicable.
5.10 If your Account is closed, suspended, restricted or self-excluded, any request to withdraw remaining funds will remain subject to applicable verification, payment and legal requirements. We may withhold or restrict funds where permitted or required under these T&Cs or applicable law.
5.11 We may withhold or restrict funds where required or permitted by applicable law, regulation or a request from a competent authority, including in connection with suspected fraud, money laundering, unlawful activity or other Prohibited conduct.
5.12 We are not responsible for losses, errors, rejection or delays resulting from incorrect payment or Account information provided by you, the use of third-party payment details, an attempted withdrawal to a third party, or the compromise of payment credentials or wallet access resulting from your failure to comply with Clause 2.5
6.1 You may place bets or participate in Games only where you have sufficient available funds in your Account and are otherwise permitted to do so under these T&Cs and the rules applicable to the relevant Game or betting product.
6.2 Once a bet or Game round has been accepted, the relevant stake is committed to that bet or Game round and is not refundable merely because the outcome is unsuccessful or you subsequently change your mind. Refunds, reversals or corrections will only be made where required by applicable law, these T&Cs, the applicable Game rules, including where a genuine payment, technical or system error has occurred.
6.3 We may void, cancel or adjust a bet or Game transaction, and may withhold or void associated winnings, where required by applicable law or the applicable Game rules, where a technical, system, human, pricing, odds or other material error has affected the transaction or its settlement, or where the transaction or resulting winnings arise from fraud, collusion, Prohibited conduct, multiple Accounts or another material breach of these T&Cs, to the extent permitted by applicable law.
6.4 The outcome and settlement of a bet or Game will be determined by our records and systems, subject to correction where a genuine technical, system or human error is identified. Where applicable, the specific rules for the relevant Game or betting product will determine how the outcome is calculated and settled.
6.5 You acknowledge that gambling involves the risk of losing the funds wagered and that you are responsible for deciding whether to place a bet or participate in a Game. We do not guarantee any particular outcome or winnings.
7.1 MEOW may offer bonuses, free spins, cashback, promotional credits or other rewards to eligible users from time to time. Participation in any promotion is optional. Each promotion or offer is subject to these T&Cs together with the specific promotional terms presented for that offer, and we may determine eligibility in accordance with those terms.
7.2 Unless a promotion expressly provides otherwise, a promotional offer is limited to one claim per person for the relevant promotional period. In addition to the one-Account rule in Clause 2.4, we may apply measures to verify promotional eligibility and prevent duplicate or coordinated promotional abuse, including but not limited to controls based on one residential address, one IP address, one device, one email address and one telephone number.
7.3 Promotion-specific terms may include wagering requirements, expiry periods, eligible or excluded Games, maximum wager conditions, minimum deposits, withdrawal restrictions or other qualification rules. You are responsible for reviewing and complying with the applicable promotional terms before accepting or using a promotional benefit.Bonuses, rewards or promotional funds are not cash deposits and may expire, be reduced or be cancelled where the applicable conditions are not satisfied.
7.4 Using Multiple Accounts, providing false or misleading information, exploiting technical or promotional errors, coordinating with other users, manipulating the Service or using any other fraudulent, deceptive or abusive method to obtain or increase a promotional benefit constitutes Bonus Abuse. Where we suspect Bonus Abuse, we may remove or cancel promotional benefits, void or reverse any winnings directly attributable to the abuse, restrict future promotional eligibility, and take action under Clause 11.
7.5 We reserve the right to exclude or remove an Account from any and all loyalty, bonus, cashback or other promotional programmes at its sole discretion, including where reasonably necessary for responsible gambling, fraud prevention, compliance, security or other risk-management purposes..
7.6 Any kind of cashback or loyalty reward that the Operator may credit to a player is fully owned by the Operator. Cashback, loyalty rewards and other promotional benefits are subject to the applicable programme or promotional terms and may be subject to eligibility criteria, wagering requirements, expiry periods, usage restrictions and other conditions specified in those terms. In case an account is subjected to a restriction (e.g. account block, deposit limits, loss limits, etc.), cashback or loyalty cash rewards may be unavailable for that account. Cashback spins and cashback funds will expire 60 days after being credited to the Account.
8.1 We aim to operate MEOW in a secure, fair and reliable manner, to manage player balances appropriately, and to handle personal information in accordance with applicable data protection requirements. The Service relies on third-party service providers, gaming suppliers, payment providers and other technology systems, and while we will take reasonable steps to maintain the security, integrity and availability of the Service, we cannot guarantee uninterrupted availability or performance of the Service.
8.2 Except for rights or warranties that cannot legally be excluded or limited, the Website, Games and related Services are provided on an “as is” and “as available” basis. We do not guarantee that the Service will be uninterrupted, continuously available, error-free, secure or free from defects, delays or inaccuracies, or that any defect will be corrected immediately. Information provided through the Website may be incomplete, delayed or inaccurate due to technical issues, software or data errors, network, server or third-party issues.
8.3 The Website may contain links to, or integrations with, third-party websites, products or services. Such links or integrations are provided for convenience or functionality and do not constitute an endorsement by MEOW. We are not responsible for the availability, content, products or services of third parties, except to the extent required by applicable law.
9.1 Where available, MEOW may provide a Vault or similar feature that allows you to separate part of your Account balance from the balance immediately available for wagering. The Vault is a convenience feature only, does not pay interest, and is not a bank account, savings account, investment product or other financial service.
9.2 Funds placed in the Vault remain part of your overall Account balance and continue to be subject to these T&Cs, including KYC, withdrawal eligibility, payment restrictions and any applicable wagering or promotional conditions. You may move funds into or out of the Vault when the feature permits, subject to technical limitations, security controls and promotional restrictions.
10.1 We take reasonable steps to provide stable software and functioning Games, however, technical faults, disconnections, software bugs, data errors, provider failures or other service interruptions can occur. If a Game, round, transaction or feature does not operate as intended due to a genuine malfunction or system error, we may suspend the affected functionality and, where reasonably necessary, cancel, correct or reverse affected wagers, rounds, transactions, Account balances or winnings to restore the position that would have applied had the error not occurred.
10.2 The Website and Games may include software, content or technology provided by third parties, which may be subject to additional terms and conditions imposed by the relevant provider. You must comply with any such terms applicable to your use of the relevant software or Game. We are not responsible for third-party software or technology except to the extent required by applicable law.
10.3 If you identify a system error, software defect, incorrect credit, malfunction or other technical irregularity, you must notify Customer Support promptly and must not knowingly exploit it. Deliberate attempts to obtain an advantage from a technical fault, repeated abnormal interaction with the system or concealment of a known error may constitute as a Forbidden Action under Clause 11.
10.4 You are responsible for maintaining a suitable device, software environment and internet connection for using the Service. To the fullest extent permitted byww applicable law, MEOW is not responsible for losses caused solely by your device, connection, local software, user error, telecommunications provider, network instability or other technical circumstances outside our control.
11.1 Where we reasonably believe that an Account may have been used in breach of these T&Cs, applicable law, licence conditions, the integrity or security of the Service, we may suspend or restrict the Account, with or without prior notice, while we investigate. We may request additional information, documents or explanations. Failure to cooperate with an investigation may result in continued restrictions or closure of the Account.
11.2 You may use the Account only for lawful personal use of the Service and genuine gambling activity. “Prohibited conduct” include conduct that may compromise player protection, payment integrity, fair play, security or compliance, including, but not limited to:
(a) attempting to bypass self-exclusion, cooling-off periods, deposit limits or other responsible gambling measures;
(b) using the Website primarily to move, layer or transfer funds rather than for genuine gameplay, including pass-through or circular payment activity;
(c) opening or operating an Account for another person, permitting another person to use your Account, misrepresenting, concealing or otherwise disguising the true beneficial user of an Account;
(d) using bots, scripts, automated interaction tools, unauthorised software, exploits or other technical means to interfere with the Website, Games, security systems or normal operation of the Service;
(e) colluding or coordinating with others to manipulate Games, promotional outcomes, payment flows or any other feature of the Service, or otherwise attempting to obtain an unfair advantage;
(f) exploiting a software, game, payment, pricing, balance or technical error;
(g) using fraudulent, forged, stolen or otherwise unauthorised payment methods or funds, or engaging in fraudulent or deceptive activity in connection with the Service;
(h) abusing, disrupting, overloading or otherwise adversely affecting the Website, Games, systems, networks or other users, including by introducing malicious code or other harmful material;
(i) manipulating or abusing bonuses, promotions, cashback, loyalty rewards or other promotional benefits to obtain a benefit to which you are not legitimately entitled
(g) breaching , the Account rules in Section 2, the Player warranties in Section 3, Deposit rules in Section 4, Withdrawal conditions in Section 5 or Bonuses, promotion and loyalty terms in Section 7; and
(h) providing materially false, misleading, forged or incomplete information during registration, verification, payment processing, responsible gambling review or an investigation.
11.3 If we determine that you have engaged in Prohibited Conduct, depending on the nature and seriousness of the conduct, we may take appropriate action including restricting access to certain features, suspending or closing your Account, cancelling or removing promotional benefits, voiding or reversing winnings directly attributable to the Prohibited Conduct, delaying withdrawals while a legitimate review is completed, recovering amounts owed to us, or taking any other action permitted by these T&Cs and applicable law.
11.4 Following completion of any applicable verification or investigation,, we may return an undisputed legitimate deposit balance.We may retain funds where required or permitted by law, including funds subject to a valid claim or set-off or connected to fraud, chargebacks, unlawful activity or other breaches of these T&Cs.
11.5 We may report suspected criminal, fraudulent, money-laundering, terrorist-financing, sanctions-related or other unlawful activity to competent authorities or relevant compliance partners where required or permitted by law.
11.6 During a review or investigation, we may limit the information we provide about the reasons for any restriction, suspension or other action, to the extent necessary to protect our security measures, prevent fraud or comply with legal, regulatory or law-enforcement requirements.
12.1 You access and use the Website and participate in Games at your own discretion and risk. To the fullest extent permitted by applicable law, the Company, its directors, officers, employees, affiliates, licensors and service providers shall not be liable for any indirect, incidental, special, punitive or consequential loss or damage, including loss of profits, loss of business, revenue, business, opportunity, goodwill or data, arising from or in connection with your use of, or inability to use, the Service..
12.2 To the fullest extent permitted by law, the Company shall not be liable for any loss or damage resulting from technical failures or interruptions, network or telecommunications failures, payment provider or other third-party failures, processing delays, unauthorised access or alteration of transmissions, third-party information or services, force majeure events or other circumstances outside our reasonable control.
12.3 Nothing in these T&Cs excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation..
12.4 To the extent permitted by applicable law, you are responsible for any losses, claims, liabilities, costs or expenses incurred by us as a direct result of your fraud, unlawful conduct, material breach of these T&Cs or misuse of the Service. You agree to indemnify and hold us harmless against third-party claims arising directly from such conduct, except to the extent caused by our own negligence, wilful misconduct or breach of applicable law..
13.1 All rights, title and interest in and to the Website, Service, software, source and object code, databases, structure, organisation, designs, functionality, systems, content, trade secrets, know-how, copyright, trademarks and other intellectual property rights are owned by the Company and its licensors. Your use of the Service does not grant you any ownership or other proprietary rights in any of these materials.
13.2 The MEOW name, domain names, logos, trademarks, service marks and other brand identifiers together with the text, graphics, photographs, animations, video, audio, icons and other content made available through the Website, are owned by or licensed to the Company and are protected by applicable intellectual property laws.
13.3 Subject to these T&Cs, we grant you a limited, personal, revocable, non-exclusive and non-transferable right to access and use the Website solely for lawful, non-commercial use of the Service. You must not copy, distribute, publish, scrape, sell, sublicense, rent, reverse engineer, decompile, disassemble, modify, translate, create derivative works from, bypass protections around, or otherwise make unauthorised use of any protected part of the Website or software.
13.4 You must not use the MEOW brand, trademarks, logos, Website content or other brand identifiers without prior written permission, or otherwise use the Website or Service in a manner that infringes or is reasonably likely to infringe our or our licensors' intellectual property rights. If you become aware of any material unauthorised use of our intellectual property in connection with the Service, you should notify us promptly and reasonably cooperate with us in addressing or investigating that use.
13.5 For clarity, we are not affiliated with, endorsed by, sponsored by or operated by Valve Corporation or Steam. Any third-party names, trademarks, logos, or other brand identifiers that may appear on the Website or in connection with the Service remain the property of their respective owners.
14.1 These T&Cs and any matters arising out of or in connection with them, including any non-contractual obligations, shall be governed by and construed in accordance with the laws of Anjouan.
14.2 Subject to any mandatory provisions of applicable law, you irrevocably agree that the competent courts of Anjouan shall have exclusive jurisdiction in relation to any claim, dispute or difference arising out of or in connection with these T&Cs, the Service or your use of the Website.
14.3 Nothing in this Clause 14 shall prevent MEOW from bringing proceedings against you in any other court of competent jurisdiction, where permitted by applicable law, nor shall the commencement of proceedings in one jurisdiction prevent MEOW from commencing proceedings in another jurisdiction where legally permitted.
14.4 Before commencing proceedings, you should first follow the complaints procedure set out in Clause 15, unless applicable law permits or requires you to pursue the matter directly before a court, regulator or other competent authority.
15.1 If you have a complaint or dispute concerning the Service, you must first contact MEOW Customer Support using the complaint or support channels displayed on the Website. You should provide sufficient information and supporting evidence to enable us to properly investigate the matter. We will make reasonable efforts to handle complaints fairly, transparently and within the timeframe required by applicable licence conditions.
15.2 We may request additional information or documentation where reasonably necessary to investigate your complaint. You must cooperate with any reasonable request and provide the requested information within the applicable timeframe. We will communicate the outcome of our review and, where applicable, any available further steps for escalation.
15.3 If a complaint remains unresolved after completion of our internal complaints process, you may be entitled to refer the matter to an independent alternative dispute resolution provider approved or recognised under the applicable Anjouan regulatory framework, where such a process is available. Details of the applicable escalation route will be made available through the Website, licence information or complaint process.
These T&Cs, together with any policies, game rules and promotion-specific terms expressly incorporated by reference, constitute the entire agreement between you and the Company regarding your use of the Service. They supersede prior discussions, representations, understandings or arrangements concerning the same subject matter, whether written or oral, except where applicable law provides otherwise.
16.2.1 We reserve the right to amend, update or otherwise modify these T&Cs, or any part of them, from time to time, and to make changes to the Service without prior notice. Any amended or updated T&Cs will become effective upon publication on the Website, unless a later effective date is specified in the updated version.
16.2.2 You are responsible for reviewing the current version of these T&Cs periodically. Your continued access to or use of the Service following the effective date of any amendment constitutes your acceptance of the amended T&Cs. If you do not agree to any amendment, you must stop using the Service and, where applicable, close your Account and withdraw any legitimate available balance in accordance with these T&Cs.
If any provision of these T&Cs is found to be invalid, illegal or unenforceable, it will be modified or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
No delay or omission by MEOW in exercising any right or remedy under these T&Cs shall operate as or be deemed to constitute a waiver of that right or remedy.
You may not assign, transfer or otherwise dispose of any rights or obligations under these T&Cs without our prior written consent. We may assign or transfer our rights and obligations under these T&Cs to an affiliate or successor, or in connection with a merger, restructuring, sale of assets or similar transaction, to the extent permitted by applicable law.
Any provisions which by their nature are intended to continue after termination or closure of your Account will remain in effect, including provisions relating to intellectual property, liability, outstanding payment obligations, and any other rights or obligations that have accrued before termination.